What is Telehealth?

Advances in communication technology have revolutionized many industries, including mental health. With telehealth services, providers can connect with patients remotely through secure video conferencing. This can provide the same efficacy as in-person services and help patients overcome some barriers to care. At LifeStance Health, we are proud to offer the convenience of telehealth for our psychiatric services and therapy.

Understandably, many people have questions about telehealth and how it works. Below are answers to some of the most frequently asked questions that we receive on the subject. If you have other questions or concerns, please reach out to us.

Are There Benefits to Telehealth in Mental Healthcare?

Mental healthcare can sometimes require patients to attend frequent appointments with their providers, sometimes for long periods of time. In fact, some patients see our clinicians as often as once per week. For many people, it’s just not possible to leave home or the office with this frequency, especially when you consider the time it takes to get to and from the clinic.

Telehealth helps by making these important appointments more convenient for the patient. You can log on from anywhere with an internet connection and get the care you need. In addition to more consistent care, telehealth can open opportunities for collaboration as well. Patients and their mental health providers can conference with everyone in the patient’s support system to get them on the same page.

Do Telehealth Appointments Really Work?

Though some people are skeptical when they first hear of telepsychiatry or teletherapy, research shows that these online appointments are equally effective when compared to their in-person counterparts. For some patients, telehealth is even more effective due to the benefits described above.

Will My Device Allow Me to Attend Telehealth Appointments?

Most tablets, smartphones, and computers made in the past few years will be compatible with the telehealth software, so long as they have updated operating systems. Your device must be connected to the internet at the time of the appointment and it should be able to run one of the following browsers:

  • IE Edge
  • IE 11
  • Chrome
  • Internet Browser
  • Safari
  • Firefox

If you have questions about the compatibility of your device, please contact us for more information.

Will My Insurance Cover My Telehealth Appointment?

As telehealth has become widespread, most insurance companies have decided to cover online appointments the same way they would cover a comparable in-office appointment. However, this is not true for all insurance plans. That’s why we advise patients to contact their insurance providers before their first telehealth appointments. LifeStance Health accepts all major insurance plans.

What If I Want to See My Provider In Person?

Although telehealth in convenient and effective, sometimes people want to make real-life connections to their healthcare providers. This is especially true when it comes to something as personal as mental healthcare. If you want to see your provider in-person for any reason, simply let our friendly office staff know. We are happy to help you get the care you need in the format you prefer.

Will My Personal Health Information Be Secure?

We know that cyberthreats are real and take every precaution to protect the information we get from our patients. That’s why we only use HIPAA-compliant software that encrypts all data from the telehealth appointments, including video and audio data.